1. Proactive Guide
Whether you are new to your chosen market or have been producing and selling rotogravure printing machines and post press equipment for many years, the wealth of international experience that NEWSUN can draw on ensures that your needs and wishes will be well understood.
In order to minimize your investment and cost, we work side by side with you to offer proactive and supportive measures, whereby preventing potential problems from actually happening. Our professionals and exports are on standby at all times to respond to the needs of customers around the globe. You will be avail from drastically reduced maintenance load and exponentially increased profits.
We offer 1-year warranty to all parts of our exported machines. If problems occur out of warranty time, we will have exclusive technicians to offer in-time assistance. If spare parts needed, certain fee will be charged accordingly.
We believe training plays an important role in keep customer satisfaction. Therefore, comprehensive training is one of the most vital sectors in our after-sales services. Our training courses are practically designed to improve industrial skills of our engineers and operators from customers.
As for our customers, we will send our engineers to your facilities for on-site services, including machine installations, and training. They will teach operators basic skills and knowledge on machine safety, operation and maintenance, so as to make sure that you will enjoy smooth workflow and optimized machine performance.
1. Standard operation procedures
2. Control devices and safety systems
3. Printing machinery lubrication and maintenance
4. Installation and adjustment on printing machinery parts and paper adjustment skills
5. Instructions on printing units, lubricating unit, ink roller, ink tank, printing blanket, impression cylinder
6. Machine start up
7. Recommended cleaning methods
It should be noted that our installation and training are paid services. Normally, installation and training will be done within 7 working days. However, if exceeding 7 working days, then you have to pay 60 USD per day for extra services.